Bosch Car Service and the provision of ADR (EU Directive 2013/11/EU)
As a member of the Bosch Car Service network our customer care procedures have always included the provision of Alternative Dispute Resolution (ADR). In short, this means if, in the unlikely event there is a dispute (complaint) which we cannot resolve directly with our customers, we will engage with an independent body (ADR provider) who will recommend a resolution.
Specifically, as a member of the Bosch Car Service network our ADR provider is the National Conciliation Service (nationalconciliationservice.com); this body is audited and certified by the Chartered Trading Standards Institute to provide independent ADR.
In the event that a customer of ours has any concerns or queries, please let us know. There a two reasons for this, firstly we care passionately for our customers and would welcome the opportunity to explore even the slightest concern or query and secondly, ADR is only available providing we have had the opportunity to resolve any issues. In other words, ADR is part of a process but it’s not first step in resolving a dispute.